Skip this step if all ink cartridges display full ink levels. Replace any critically low or empty ink cartridges, and then try to print again. Step 3: Replace any low or empty cartridges To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.Ĭheck estimated ink levels to see if any ink cartridges are critically low or empty. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. Which color option did you change before the issue occurred?ĭoes the grayscale option under printer preferences work, to print in black? Thank you for posting your query, I'll be more than glad to help you outĪs I understand the printer doesn't print black anymore,ĭon't you worry, I'll gladly find you a solution, although, to provide an accurate solution I need a few more details: This is a great place to get support, find answers and tips,
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